Effective Date: 01/01/2024

Welcome to Scent Passion Perfumery Industries L.L.C.. By using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms and Conditions govern the use of the website operated by Scent Passion Perfumery Industries L.L.C., located in Ajman, UAE, and all associated services. By accessing our website or making a purchase, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to purchase products from our website. By using this website, you represent that you are of legal age and have the legal capacity to enter into binding agreements.

3. Products and Orders

• Product Information: We strive to display accurate product descriptions, pricing, and availability on our website. However, we do not guarantee that all information is complete or error-free. We reserve the right to correct any errors or omissions.
• Pricing: All prices are listed in [currency], inclusive/exclusive of applicable taxes, and are subject to change without prior notice.
• Orders: When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. Once your order is accepted, a confirmation email will be sent to you.
• Availability: Product availability is subject to change. In the event a product is out of stock or unavailable after an order is placed, we will notify you and provide options such as backorders, substitutions, or refunds.

4. Payment

• Payment Methods: We accept the following payment methods: [insert payment methods, e.g., credit/debit cards, PayPal, bank transfers]. All payments must be made at the time of order.
• Payment Security: We use secure payment gateways to process all transactions. Your payment information is protected by encryption technology. We do not store your payment details.
• Currency: Prices on our website are displayed in [currency]. If you are using an international payment method, exchange rates and additional charges may apply.

5. Shipping and Delivery

• Shipping Policy: We offer shipping services to a wide range of locations. Shipping charges and estimated delivery times will be displayed at checkout.
• Delivery: We aim to dispatch orders within [X] business days. However, delivery times may vary depending on your location and external factors beyond our control, such as customs delays or courier issues.
• Risk of Loss: Once your order has been shipped, the risk of loss or damage passes to you upon delivery. It is your responsibility to provide accurate shipping information.

6. Returns, Refunds, and Exchanges

• Returns: We accept returns of unopened and unused products within [X] days of delivery. To initiate a return, please contact our customer service team at [email protected]. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
• Refunds: Refunds will be issued to the original payment method once the returned product is received and inspected. Refunds may take [X] business days to process.
• Exchanges: If you receive a defective or incorrect item, please contact us immediately to arrange an exchange. We will cover the shipping costs for any faulty or incorrect items.

7. Intellectual Property

All content on the website, including text, images, logos, graphics, and product descriptions, is the intellectual property of Scent Passion Perfumery Industries L.L.C. or its content suppliers. You may not use, reproduce, distribute, or modify any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Scent Passion Perfumery Industries L.L.C. shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services, including but not limited to loss of data, profits, or damages resulting from product usage or website errors.

9. Indemnification

You agree to indemnify, defend, and hold harmless Scent Passion Perfumery Industries L.L.C., its employees, directors, agents, and affiliates from any claims, liabilities, damages, or expenses arising out of your use of the website or breach of these Terms and Conditions.

10. Privacy Policy

Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from your use of the website or services shall be subject to the exclusive jurisdiction of the courts of Ajman, UAE.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of the website after such modifications will constitute your acceptance of the new terms.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Scent Passion Perfumery Industries L.L.C.
Ajman, UAE
Email: [email protected]